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Tag: Tech Support

A Help Key on a Keyboard
Is Your Company Getting the Computer Support That You Deserve?

Is Your Company Getting the Computer Support That You Deserve?

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By Jason Lydford Its amazing just how many so called IT support companies are out there right now. It seems as though anyone with access to a computer at home can suddenly call themselves an IT expert. Almost every day it seems, another one man band support company is set up offering its services, usually at a dramatically decreased price and amazingly, people buy from them! I really don’t understand how a business, one that may have taken years to get…

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HP 5308XL Network Switch Image
OH &^%$, What Just Happened?!?

OH &^%$, What Just Happened?!?

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The morning was just humming along, and we were working quite diligently on our list of maintenance activities. We had scheduled eight hours of system downtime and were progressing with only a few bumps in the plan. It actually looked like we were going to finish our entire maintenance list and get out of the office a little early. Everyone was moving along with focus, so we could get back to enjoying our weekend. Then the computer gods looked down on us mortals and laughed….

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Sometimes you just want a drink after working on a long problem
Solved. . . The end of an iSCSI irritation

Solved. . . The end of an iSCSI irritation

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We had an issue with our SAN and a couple of Windows servers.  When these servers were rebooted from a script, we would lose the network shares that were homed on the SAN volume.  The volumes (drives) were mounted correctly; it was just the network shares that were gone. This was bugging the heck out of us for several weeks, and I am so pleased we finally have a solution.  A few darn registry entries and a lot of back-and-forth effort was all it took… A big “thank you” to Robb who…

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Can exceptional service come back and haunt you later?

Can exceptional service come back and haunt you later?

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Several years ago, I suffered a plague of my own creation. We had pampered the employee base with such great service, they had taken our exceptional service level as the new base, or minimum, level of support. Employee “requests” became “demands” and my staff was being pushed around. What started out as a grand plan had became a support nightmare. I wanted to build the best IT support group the world had ever known; one they would write songs about. We implemented many changes…

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