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Tag: Management

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Sliding Back Into Bad Habits

Sliding Back Into Bad Habits

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We work hard to stay on the straight and narrow path by staying focused in our work and driving towards our goals. However, as the pressure and demands on us increase, our focus begins to break down and bad old habits that we believed had been conquered long ago begin to emerge once again. Our clarity is diminished as if we are looking through a broken window. Recently, I fell into this trap. In an effort to move several personal and professional projects forward, I slid…

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A Help Key on a Keyboard
Is Your Company Getting the Computer Support That You Deserve?

Is Your Company Getting the Computer Support That You Deserve?

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By Jason Lydford Its amazing just how many so called IT support companies are out there right now. It seems as though anyone with access to a computer at home can suddenly call themselves an IT expert. Almost every day it seems, another one man band support company is set up offering its services, usually at a dramatically decreased price and amazingly, people buy from them! I really don’t understand how a business, one that may have taken years to get…

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A Mouse sitting on top of a printed spreadsheet
Key Performance Indicators (KPI) for Small Information Technology Departments

Key Performance Indicators (KPI) for Small Information Technology Departments

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Individuals, departments, and companies must track their performance in order to have a baseline and comparator for improvement over time. KPIs (Key Performance Indicators) are a great baseline for understanding historical performance, setting future expectations, and keeping the team on the competitive edge. If you do not have a good baseline and understanding of performance metrics, you will not know when you are slipping into mediocrity or worse. Several weeks ago, I wrote about the importance of KPIs for individuals and departments. I received a few e-mails asking what KPIs I would…

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An old server room with computers
Bound by the chains of legacy

Bound by the chains of legacy

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Legacy systems are the bane of most IT organizations. They handcuff us to the past and burden of our staff and budgets. The only problem is that we cannot ever seem to let them go. Do IT organizations suffer from some strange variant of the empty nest syndrome? Let us face it, Windows 2000 is very old in the computer world. I know many of you still have an old Windows NT box still hanging around. It is not easy…

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