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Tag: Professionalism

Round Table Conference Meeting
Increase a Message’s Personal Significance to Improve its Recall

Increase a Message’s Personal Significance to Improve its Recall

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I am a firm believer that a person’s personal perception is their reality regardless of the underlying facts. Because of the perception issues, the primary speaker should alter their approach to accommodate the audience members and not expect the audience to adjust to the speaker’s preferred way of communicating. When we do this, too much is left open to chance and poor understanding. The speaker can say whatever they want, but is the communication being received in the way that…

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Recovering from a Mistake
Screwed up at work or ??? A simple plan to help with the recovery process

Screwed up at work or ??? A simple plan to help with the recovery process

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We all make mistakes and screw up from time-to-time.  As imperfect humans, we must accept that there will be inevitable errors. Instead of going into a panic mode after-the-fact, some focus should be spent on minimizing the opportunities for errors and developing a generic recovery strategy. Preparing a generic and adaptable plan in advance allows the focus to be on the resolution and recovery processes instead of the distractions that arise from confusion, dodging blame, or a thinly veiled attempt at…

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A Stone Sculpture
Reduce Off-Hours Communication to Improve Work-Life Balance

Reduce Off-Hours Communication to Improve Work-Life Balance

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Technology has brought about many changes in our world.  All-new industries were given birth or faded into history because of the information technology revolution.  However, the information technology revolution was not a panacea and did not resolve all the world’s problems.  It allowed businesses to become more efficient, improve operations and increase their competitive advantages (Porter & Millar, 1985).  However, the rise of mobile communications, email, text messaging, and web platforms has increased the intrusion of business-related matters into personal…

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Raised hands at sunset
Whose responsibility is it to Motivate?

Whose responsibility is it to Motivate?

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It is well understood in the academic literature that motivation is an internal force (McShane & Von Glinow, 2014).  Motivation is an internal drive, and many motivators are common among all people (McShane & Von Glinow, 2014).  Therefore, it is the leaders’ job to understand the underlining theories of motivation so that management may help unlock the innate motivations that are latent in every person.  It is unreasonable to hold managers accountable for “motivating” their employees.  We should hold responsible…

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