KPIs – The Truth Is in the Numbers, Ignore Them at Your Own Peril
KPI stands for “Key Performance Indicator” and is a mechanism by which individuals, departments, and companies may track their performance over time. A good baseline understanding and ongoing tracking of relevant performance metrics is needed to ensure that performance does not slip into mediocrity. KPIs help keep everyone on track, reinforcing priorities, and moving as a team towards the stated goals. In order to define good KPIs, we need a good understanding of the vision, mission, and goals of the company, department, and…