High expectations with a low tolerance for frustration typically make for cranky customers. The web has turned the vast majority of wired people into cranky customers. I just cannot accept that my (insert application name here) is not working or accessible to me right this instant. I can think back to just a few years ago when an outage of a Google service was a minor annoyance and did not make me cranky in the slightest. Now, I am upset…
The world has been buzzing since the release of Apple’s latest creation, the iPad. I scoffed and pitied them all for fueling Apple’s marketing machine. That is, until I started to take a closer look at the specification and potential uses of the device. I am a core Windows/Intel person. I have based my career on these company standards, so when I was considering an Apple iPad, it was a fundamental shift in my thinking. To my very pleasant surprise,…
When does education stifle or retard technical and usage innovation? I am not sure, but it is something that I have been thinking more about over the past several months. The United States has been a hotbed of technical innovation, and many people I speak have a growing concern that we are losing our edge. Have we become over confident and lost the burning desire to innovate or does a generation simply need to absorb the changes and prime society for another creativity and innovation…
By Jason Lydford Its amazing just how many so called IT support companies are out there right now. It seems as though anyone with access to a computer at home can suddenly call themselves an IT expert. Almost every day it seems, another one man band support company is set up offering its services, usually at a dramatically decreased price and amazingly, people buy from them! I really don’t understand how a business, one that may have taken years to get…