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Tag: Advancement

An Angry Cat Face
Difficult Conversations and Difficult Self-Control

Difficult Conversations and Difficult Self-Control

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We have all experienced the good and the bad of dealing with tech support, information technology departments, and IT people in general.  We have received exceptional customer service and support by understanding people who genuinely want to see our problems resolved.  We have also experienced the opposite where we have to work with irritated individuals who hardly seem to have the slightest bit of interest in helping to fix our problem.  Or worse yet, they seem to loathe having to…

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*** System Failure ***
Continuing on…The Internet Never Forgets

Continuing on…The Internet Never Forgets

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The other day I was ranting about privacy in the digital age. The public does not fully comprehend the potential positive or negative impact of cloud services on their lives; how the information they choose to share and store inside of those systems lives and dies; or how a data breach will affect their personal privacy. However, that is only part of the equation since it deals with a failure inside of one of these commercial entities. And let’s be…

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A Mouse sitting on top of a printed spreadsheet
Key Performance Indicators (KPI) for Small Information Technology Departments

Key Performance Indicators (KPI) for Small Information Technology Departments

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Individuals, departments, and companies must track their performance in order to have a baseline and comparator for improvement over time. KPIs (Key Performance Indicators) are a great baseline for understanding historical performance, setting future expectations, and keeping the team on the competitive edge. If you do not have a good baseline and understanding of performance metrics, you will not know when you are slipping into mediocrity or worse. Several weeks ago, I wrote about the importance of KPIs for individuals and departments. I received a few e-mails asking what KPIs I would…

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Figure going up on steps
Whose commitment comes first, the company or employee?

Whose commitment comes first, the company or employee?

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Who needs to show commitment first, the company to a new employee or the new employee to the company? By new employee, I mean any person who is newly working for a company as an employee, temporary staff, contractor, consultant, or intern. Before you answer, I see no third option, as the canned response of “well, both the company and employee should show commitment to each other” is just a wishful dream and only exist in the realm of utopian theory….

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