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An upset person with a laptop
The Internet Never Forgets

The Internet Never Forgets

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An elephant never forgets? Forget that. Try getting something pulled off-line when you really need it to go away. As you will quickly find out, it is nearly impossible to remove information completely off of the Internet once it has been posted. The Internet is such a distributed network with caching and proxy servers all over the world that once information is posted online it is part of that information collective and extremely difficult to sanitize (make it disappear permanently.)…

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Frustrated collapsed expression of a laptop user
Training Often Gets Forgotten in the Rush to Release The New

Training Often Gets Forgotten in the Rush to Release The New

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When I was early in my career, I often aggressively rolled out new systems and applications with minimal planning or rigorous testing.  Some very serious lessons were learned during those times about the importance of rolling out platforms with a plan.  Call me completely insane but I actually rolled out a new Microsoft operating system early in its life cycle (pre-SP1) on a brand-new Dell laptop line.  I am not sure a worse match had ever been made as we…

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A Speed Dial for a Car
When Tech (or Customer Service) Just Does Not Go Far Enough

When Tech (or Customer Service) Just Does Not Go Far Enough

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We LOVE technology. Let’s be honest to say that technology is all around us, and we are in love with it all. Sure, we all complain about it, but try to take the smart phone away from anyone for 24-hours and see them go into serious addiction withdrawal. This is no joke. Run a test for 24-hours. Take your phones and computers away for full 24-hours on any given day and see just how much technology you use regularly. Now,…

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A Computer Till Logon Screen
A Digital Trail

A Digital Trail

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You walk along a sandy beach and turn around to see your foot steps in the sand. This image is so powerful that it has been used by religions and sages throughout the ages. Think about the trail that was left in the sand and how apt that metaphor is for our digital lives. Everywhere we go and everything we do in the digital world leaves a trail as clear as those footsteps in the sand for those with the…

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